Delivery & Returns

Delivery price guide

£0-29.95     £3.95        2-3 Working Days

£29.95+        FREE       2-4 Working Days
 

Next Day Delivery - next day if you place your order before 1pm and receive your order the very next day (excludes Public/Bank Holidays)  - £8.95.

International Delivery 


United States & Canada

Your delivery option may vary depending on your location in United States.

Standard Delivery ($35 / Free over $205).

 

 

EUROPE
 

Your delivery options vary depending on your location. Customers in Europe can choose between Standard Home Delivery and Express Delivery.

 

Standard Home Delivery (€22 / Free over €170).

Express delivery (€29.95 / Free over €170).



How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘Orders’ when you log in at My Account.

 

Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver.

A 'dispatch confirmation' email will sent to the customer's email address containing your tracking number if applicable. orders please allow up to 12 hours for your orders information to be visible. If by chance you are not able to receive your order, the delivery driver will normally 'card' your property with details of how to pick the parcel up from the delivery company's local depot.

Returns & Refunds 

In accordance with UK distance selling regulations, you have the right to cancel your order within 7 working days from delivery. You must notify us in writing (i.e. via letter, fax or email) of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.

 

Goods must be returned 'AS SOLD' in the original packaging with all components and accessories. Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.

Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.

Any 'FREE GIFTS' with the products must also be returned.

Sale and discounted items can only be exchanged and not refunded.

Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.

Any 'FREE GIFTS' with the products must also be returned.

Sale and discounted items can only be exchanged and not refunded.

Please note:

Returns cannot be accepted without prior authorisation by House of Deen in the form of a returns authorisation (RMA) number that we will issue you with. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

 

You must return the unwanted items at your own expense and risk. House of Deen is not responsible for returned items lost in the post, therefore we recommend sending your returns via a trackable delivery service such as Royal Mail Special Delivery.

 

Refunds:

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

 

Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.

Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories as listed below.

Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.