Seller's Guide

How we protect sellers

We know that safety is important to you when selling online.

We take action to protect thousands of sellers in the UK every month, and we’re constantly improving our systems to make our marketplace as safe as possible.

Here are just a few of the ways you’re protected.

Money Back Guarantee to protect sellers

The Money Back Guarantee is designed to allow buyers to make purchases with confidence.

It also protects sellers in the following ways:

  • If a buyer opens a case and you refund them within 8 days, we will refund your final value fee for the transaction.

  • Buyers are always encouraged to contact the seller before filing a case. If you’re not able to resolve the issue, you can ask us to step in and help.

In addition, we automatically remove defects, adjust the seller's late delivery rate and remove Feedback when we close an eBay Money Back Guarantee case or appeal request in favour of the seller. 

Customer service

Our customer service team is on-hand to help. If you have a problem with a buyer that you’re not able to resolve, you can get assistance via online chat or phone.

If you feel that a buyer has violated our rules and policies, let us know. It only takes a minute and will help us monitor buyer activity, which helps protect you as well as the rest of the selling community.